Not at all. Rolling is the standard way to pack and ship rattan cane webbing without damage. The material naturally flattens once soaked. Simply follow the soaking instructions and it will lie flat.

Yes, completely normal. Raw, unsoaked rattan is quite rigid — that stiffness is actually a sign of quality. A 15–30 minute warm water soak transforms it into a flexible, workable material.

No — this is a natural characteristic of rattan, not a manufacturing flaw. Like any natural material (wood, leather, linen), rattan varies slightly in color from strand to strand. Most customers find this variation adds to the organic, handcrafted look.

Rattan performs best in covered or semi-covered outdoor spaces — a screened porch, covered patio, or sunroom. Prolonged direct exposure to rain or harsh UV will shorten its lifespan. A UV-protective sealer can help if outdoor use is planned.

The most common sizes are 4mm, 5mm, and 6mm. Measure the width of your groove carefully — the spline should fit snugly but not require force to press in. When in doubt, start with 5mm and test a short section before committing.

Always use a freshly sharp blade and a metal straight edge. Cut on a firm surface. Slightly damp cane (right after soaking) cuts more cleanly than dry cane. A thin bead of wood glue along a cut edge can prevent fraying on exposed sections.

Yes. Our unbleached natural cane accepts stain, paint, or tinted oil very well. Apply after installation and once the panel is fully dry. Test on a scrap piece first as color absorption varies by strand.